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PRIVACY POLICY

At MONA&CO PET, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in compliance with applicable Australian privacy laws.

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1. Introduction

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users of our site and customers of MONA&CO PET.
 

2. Information We Collect

We collect personal and non-personal information to provide and improve our services. This includes:

Personal Information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment information (processed securely through third-party gateways)

Non-Personal Information:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Referral sources and usage data (for analytics).
     

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates and promotions (only with consent)

  • Enhance website performance and customer experience

  • Comply with legal obligations

We will never sell or rent your personal data to third parties.
 

4. Data Security and Storage

Your information is stored securely and accessed only by authorized personnel. We utilize industry-standard security practices and work with trusted third-party platforms for payment processing and data hosting.
 

5. Sharing of Information

We only share your data when necessary:

  • With delivery partners for order fulfillment

  • With service providers for payment processing or email marketing

  • When required by law or legal process

All third parties are required to maintain the confidentiality and security of your information.
 

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect usage statistics. You may choose to disable cookies in your browser settings; however, this may impact site functionality.
 

7. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent to marketing communications at any time

To exercise these rights, please contact us at monaco.pet@gmail.com.
 

8. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
 

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children without parental consent.
 

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.
 

11. Contact

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 monaco.pet@gmail.com
📍 Sydney, NSW, Australia

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